Support centre
How can we help?
Start with the tracking number — it answers most questions on its own.
Common things people need
Track a shipment
See every scan, the estimated delivery date, and a live map while it is out for delivery.
GoChange a delivery
Move the date, hold it at a facility or send it to a different address. Open your tracking page to request it.
GoFind a location
Service points, drop boxes and customer centres, with opening hours and directions.
GoSend something
Create a shipment, compare services and print a label in a couple of minutes.
GoBilling and invoices
Query a charge, request a copy invoice or set up monthly billing on a business account.
GoRaise a claim
Report loss or damage. Photograph the packaging before unpacking further, then send it to us.
GoShipping guides
Short, practical answers to the things that actually cause problems.
How to pack a parcel so it survives the network
A rigid box, 5 cm of cushioning on every side, sealed seams and no old labels. Fragile contents should never touch the walls of the box.
Getting customs paperwork right first time
Describe what the goods actually are — "gift" and "samples" are not descriptions — and declare the real value. Vague declarations are the single biggest cause of border delays.
What to do when nobody is home
The driver records an attempt and you can arrange a redelivery from the tracking page in a few taps. You can also nominate a neighbour or a nearby service point.
Reading a tracking timeline
Events are newest first. Gaps during a linehaul leg are normal; gaps of more than two working days are worth asking us about.
Raising a claim
Claims for loss or damage must be raised within 14 days of the delivery date, or of the expected delivery date where a shipment has not arrived. Photograph the packaging and contents before unpacking further — that evidence usually decides the outcome.
Start a claimSpeak to someone
Open nowWeekdays 08:00 – 19:00, Saturdays 09:00 – 14:00 local time.